Advanced Key Account Management

Customer Experience and Sales|5 days|Classroom or live online

This advanced programme assumes delegates already work in the field. It goes past the basics into objection handling, key account management and the judgement calls that sit outside consultative selling methodology. At this level the constraint is rarely knowledge. It is judgement under pressure, which matters because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with complaint handling, proposal writing and service level design in their own organisation.

What delegates leave able to do

Bring complaint handling into line with current good practice, measured against consultative selling methodology
Review proposal writing and say plainly whether it is working
Explain service level design to someone who does not do the work
Spot where difficult conversations is failing before it becomes a finding

What the course covers

Objection handling
Key account management
Complaint handling
Proposal writing
Service level design
Difficult conversations
Pipeline management

Who should attend

sales representatives
client relationship managers
branch managers
key account managers
contact centre team leaders

Fees

South Africa	R18 000
Elsewhere in Africa and the Gulf	USD 1 800
Live online	USD 900

Per delegate, for the full 5 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

2 to 6 Nov 2026	Pretoria	R18 000
11 to 15 Jan 2027	Pretoria	R18 000
22 to 26 Feb 2027	Pretoria	R18 000
5 to 9 Apr 2027	Pretoria	R18 000
17 to 21 May 2027	Windhoek	USD 1 800
21 to 25 Jun 2027	Online	USD 900
9 to 13 Aug 2027	Online	USD 900
13 to 17 Sep 2027	Pretoria	R18 000
18 to 22 Oct 2027	Johannesburg	R18 000
22 to 26 Nov 2027	Dubai	USD 1 800

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)