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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Advanced Negotiation for Sales
Customer Experience and Sales|5 days|Classroom or live online
This advanced programme assumes delegates already work in the field. It goes past the basics into key account management, customer retention and the judgement calls that sit outside the Consumer Protection Act. At this level the constraint is rarely knowledge. It is judgement under pressure, which matters because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with service standards, proposal writing and needs analysis in their own organisation.
What delegates leave able to do
- Make a decision about service standards without waiting for a specialist, measured against the Consumer Protection Act
- Improve proposal writing within their own organisation
- Bring needs analysis into line with current good practice
- Spot where voice of the customer programmes is failing before it becomes a finding
What the course covers
- Key account management
- Customer retention
- Service standards
- Proposal writing
- Needs analysis
- Voice of the customer programmes
- Customer journey mapping
Who should attend
- contact centre team leaders
- service desk staff
- sales representatives
- client relationship managers
- key account managers
Fees
| South Africa | R18 000 |
| Elsewhere in Africa and the Gulf | USD 1 800 |
| Live online | USD 900 |
Per delegate, for the full 5 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 19 to 23 Oct 2026 | Windhoek | USD 1 800 |
| 16 to 20 Nov 2026 | Online | USD 900 |
| 1 to 5 Feb 2027 | Cape Town | R18 000 |
| 22 to 26 Mar 2027 | Pretoria | R18 000 |
| 26 to 30 Apr 2027 | Durban | R18 000 |
| 31 May to 4 Jun 2027 | Cairo | USD 1 800 |
| 12 to 16 Jul 2027 | Online | USD 900 |
| 9 to 13 Aug 2027 | Johannesburg | R18 000 |
| 13 to 17 Sep 2027 | Pretoria | R18 000 |
| 18 to 22 Oct 2027 | Gaborone | USD 1 800 |
| 15 to 19 Nov 2027 | Cape Town | R18 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)