Advanced Tender Response Writing
5 days|Delivered on request
This advanced programme assumes delegates already work in the field. It goes past the basics into telephone and contact centre skills, negotiation in sales and the judgement calls that sit outside consultative selling methodology. At this level the constraint is rarely knowledge. It is judgement under pressure, which matters because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with customer retention, consultative selling and customer journey mapping in their own organisation.
What delegates leave able to do
- Put customer retention on a footing they can defend to a reviewer, measured against consultative selling methodology
- Explain consultative selling to someone who does not do the work
- Review customer journey mapping and say plainly whether it is working
- Spot where needs analysis is failing before it becomes a finding
What the course covers
- Telephone and contact centre skills
- Negotiation in sales
- Customer retention
- Consultative selling
- Customer journey mapping
- Needs analysis
- Proposal writing
Who should attend
- service desk staff
- sales managers
- branch managers
- client relationship managers
- sales representatives
