Artificial Intelligence in Channel and Distributor Management
3 days|Delivered on request
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through upselling and cross selling and negotiation in sales as they stand today and where they are heading. The shift is worth understanding because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with sales forecasting, objection handling and needs analysis in their own organisation.
What delegates leave able to do
- Spot where sales forecasting is failing before it becomes a finding, measured against recognised service design practice
- Make a decision about objection handling without waiting for a specialist
- Improve needs analysis within their own organisation
- Explain voice of the customer programmes to someone who does not do the work
What the course covers
- Upselling and cross selling
- Negotiation in sales
- Sales forecasting
- Objection handling
- Needs analysis
- Voice of the customer programmes
- Consultative selling
Who should attend
- contact centre team leaders
- key account managers
- sales representatives
- sales managers
