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069 221 6943

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Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Artificial Intelligence in Complaint Handling

Customer Experience and Sales|3 days|Classroom or live online

This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through service level design and needs analysis as they stand today and where they are heading. The shift is worth understanding because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with pipeline management, difficult conversations and customer journey mapping in their own organisation.

What delegates leave able to do

  • Take ownership of pipeline management rather than escalating it, measured against the Consumer Protection Act
  • Improve difficult conversations within their own organisation
  • Review customer journey mapping and say plainly whether it is working
  • Spot where key account management is failing before it becomes a finding

What the course covers

  • Service level design
  • Needs analysis
  • Pipeline management
  • Difficult conversations
  • Customer journey mapping
  • Key account management
  • Proposal writing

Who should attend

  • branch managers
  • key account managers
  • contact centre team leaders
  • client relationship managers

Fees

South AfricaR13 000
Elsewhere in Africa and the GulfUSD 1 500
Live onlineUSD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

2 to 4 Nov 2026WindhoekUSD 1 500
25 to 27 Jan 2027Cape TownR13 000
1 to 3 Mar 2027OnlineUSD 900
5 to 7 Apr 2027OnlineUSD 900
17 to 19 May 2027HarareUSD 1 500
14 to 16 Jun 2027NairobiUSD 1 500
26 to 28 Jul 2027JohannesburgR13 000
23 to 25 Aug 2027JohannesburgR13 000
27 to 29 Sep 2027DubaiUSD 1 500
8 to 10 Nov 2027GaboroneUSD 1 500

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)