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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Artificial Intelligence in Customer Data and Segmentation
Customer Experience and Sales|3 days|Classroom or live online
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through consultative selling and proposal writing as they stand today and where they are heading. The shift is worth understanding because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with service level design, telephone and contact centre skills and customer journey mapping in their own organisation.
What delegates leave able to do
- Make a decision about service level design without waiting for a specialist, measured against the Consumer Protection Act
- Bring telephone and contact centre skills into line with current good practice
- Explain customer journey mapping to someone who does not do the work
- Improve needs analysis within their own organisation
What the course covers
- Consultative selling
- Proposal writing
- Service level design
- Telephone and contact centre skills
- Customer journey mapping
- Needs analysis
- Service recovery
Who should attend
- contact centre team leaders
- key account managers
- service desk staff
- customer service managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 16 to 18 Nov 2026 | Cape Town | R13 000 |
| 25 to 27 Jan 2027 | Cairo | USD 1 500 |
| 8 to 10 Mar 2027 | Kigali | USD 1 500 |
| 12 to 14 Apr 2027 | Pretoria | R13 000 |
| 24 to 26 May 2027 | Johannesburg | R13 000 |
| 5 to 7 Jul 2027 | Durban | R13 000 |
| 16 to 18 Aug 2027 | Gaborone | USD 1 500 |
| 4 to 6 Oct 2027 | Pretoria | R13 000 |
| 8 to 10 Nov 2027 | Dubai | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)