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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Artificial Intelligence in Customer Journey Mapping
Customer Experience and Sales|3 days|Classroom or live online
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through customer journey mapping and negotiation in sales as they stand today and where they are heading. The shift is worth understanding because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with customer retention, needs analysis and upselling and cross selling in their own organisation.
What delegates leave able to do
- Spot where customer retention is failing before it becomes a finding, measured against consultative selling methodology
- Make a decision about needs analysis without waiting for a specialist
- Take ownership of upselling and cross selling rather than escalating it
- Review proposal writing and say plainly whether it is working
What the course covers
- Customer journey mapping
- Negotiation in sales
- Customer retention
- Needs analysis
- Upselling and cross selling
- Proposal writing
- Objection handling
Who should attend
- sales representatives
- sales managers
- key account managers
- contact centre team leaders
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 30 Nov to 2 Dec 2026 | Johannesburg | R13 000 |
| 4 to 6 Jan 2027 | Pretoria | R13 000 |
| 22 to 24 Feb 2027 | Durban | R13 000 |
| 22 to 24 Mar 2027 | Windhoek | USD 1 500 |
| 26 to 28 Apr 2027 | Johannesburg | R13 000 |
| 31 May to 2 Jun 2027 | Pretoria | R13 000 |
| 12 to 14 Jul 2027 | Johannesburg | R13 000 |
| 9 to 11 Aug 2027 | Pretoria | R13 000 |
| 13 to 15 Sep 2027 | Pretoria | R13 000 |
| 18 to 20 Oct 2027 | Cairo | USD 1 500 |
| 29 Nov to 1 Dec 2027 | Durban | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)