Artificial Intelligence in Customer Retention

Customer Experience and Sales|3 days|Classroom or live online

This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through voice of the customer programmes and needs analysis as they stand today and where they are heading. The shift is worth understanding because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with objection handling, customer retention and customer journey mapping in their own organisation.

What delegates leave able to do

Make a decision about objection handling without waiting for a specialist, measured against recognised service design practice
Bring customer retention into line with current good practice
Take ownership of customer journey mapping rather than escalating it
Explain proposal writing to someone who does not do the work

What the course covers

Voice of the customer programmes
Needs analysis
Objection handling
Customer retention
Customer journey mapping
Proposal writing
Sales forecasting

Who should attend

customer service managers
contact centre team leaders
sales managers
sales representatives

Fees

South Africa	R13 000
Elsewhere in Africa and the Gulf	USD 1 500
Live online	USD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

30 Nov to 2 Dec 2026	Cairo	USD 1 500
11 to 13 Jan 2027	Cairo	USD 1 500
15 to 17 Feb 2027	Harare	USD 1 500
15 to 17 Mar 2027	Dar es Salaam	USD 1 500
26 to 28 Apr 2027	Dar es Salaam	USD 1 500
14 to 16 Jun 2027	Lagos	USD 1 500
26 to 28 Jul 2027	Kigali	USD 1 500
13 to 15 Sep 2027	Port Louis	USD 1 500
25 to 27 Oct 2027	Durban	R13 000
29 Nov to 1 Dec 2027	Durban	R13 000

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)