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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Artificial Intelligence in Customer Service Excellence
Customer Experience and Sales|3 days|Classroom or live online
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through needs analysis and objection handling as they stand today and where they are heading. The shift is worth understanding because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with service standards, service recovery and negotiation in sales in their own organisation.
What delegates leave able to do
- Review service standards and say plainly whether it is working, measured against consultative selling methodology
- Spot where service recovery is failing before it becomes a finding
- Explain negotiation in sales to someone who does not do the work
- Make a decision about customer journey mapping without waiting for a specialist
What the course covers
- Needs analysis
- Objection handling
- Service standards
- Service recovery
- Negotiation in sales
- Customer journey mapping
- Voice of the customer programmes
Who should attend
- client relationship managers
- branch managers
- key account managers
- contact centre team leaders
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 30 Nov to 2 Dec 2026 | Johannesburg | R13 000 |
| 4 to 6 Jan 2027 | Cairo | USD 1 500 |
| 8 to 10 Feb 2027 | Pretoria | R13 000 |
| 22 to 24 Mar 2027 | Pretoria | R13 000 |
| 19 to 21 Apr 2027 | Lusaka | USD 1 500 |
| 7 to 9 Jun 2027 | Nairobi | USD 1 500 |
| 5 to 7 Jul 2027 | Dubai | USD 1 500 |
| 2 to 4 Aug 2027 | Dar es Salaam | USD 1 500 |
| 13 to 15 Sep 2027 | Johannesburg | R13 000 |
| 25 to 27 Oct 2027 | Lusaka | USD 1 500 |
| 22 to 24 Nov 2027 | Nairobi | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)