Skip to content

Training across Africa, the Middle East and live online

069 221 6943

ISP TrainingsInnovative Special Projects

Arrow keys to moveEnter to openEsc to close

Print this page or save it as a PDF to circulate internally.

Back to the course
Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Artificial Intelligence in Service Level Design

Customer Experience and Sales|3 days|Classroom or live online

This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through telephone and contact centre skills and objection handling as they stand today and where they are heading. The shift is worth understanding because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with upselling and cross selling, key account management and customer retention in their own organisation.

What delegates leave able to do

  • Explain upselling and cross selling to someone who does not do the work, measured against recognised service design practice
  • Review key account management and say plainly whether it is working
  • Take ownership of customer retention rather than escalating it
  • Bring voice of the customer programmes into line with current good practice

What the course covers

  • Telephone and contact centre skills
  • Objection handling
  • Upselling and cross selling
  • Key account management
  • Customer retention
  • Voice of the customer programmes
  • Complaint handling

Who should attend

  • branch managers
  • contact centre team leaders
  • sales representatives
  • sales managers

Fees

South AfricaR13 000
Elsewhere in Africa and the GulfUSD 1 500
Live onlineUSD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

30 Nov to 2 Dec 2026Port LouisUSD 1 500
18 to 20 Jan 2027JohannesburgR13 000
15 to 17 Feb 2027JohannesburgR13 000
22 to 24 Mar 2027OnlineUSD 900
10 to 12 May 2027Dar es SalaamUSD 1 500
21 to 23 Jun 2027GaboroneUSD 1 500
2 to 4 Aug 2027AccraUSD 1 500
20 to 22 Sep 2027CairoUSD 1 500
25 to 27 Oct 2027DubaiUSD 1 500

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)