Business Development
3 days|Delivered on request
This Business Development programme gives delegates a working command of service recovery and consultative selling, grounded in consultative selling methodology. Organisations invest here because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with customer journey mapping, objection handling and upselling and cross selling in their own organisation.
What delegates leave able to do
- Make a decision about customer journey mapping without waiting for a specialist, measured against consultative selling methodology
- Spot where objection handling is failing before it becomes a finding
- Bring upselling and cross selling into line with current good practice
- Review pipeline management and say plainly whether it is working
What the course covers
- Service recovery
- Consultative selling
- Customer journey mapping
- Objection handling
- Upselling and cross selling
- Pipeline management
- Service standards
Who should attend
- key account managers
- service desk staff
- sales representatives
