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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Business Development in the Public Sector
Customer Experience and Sales|3 days|Classroom or live online
Business Development in the Public Sector takes the discipline and works it through the constraints of this operating context, including complaint handling, objection handling and the compliance obligations that come with it. The sector framing is necessary because sales teams are frequently trained on the product and never on the conversation, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with negotiation in sales, pipeline management and difficult conversations in their own organisation.
What delegates leave able to do
- Review negotiation in sales and say plainly whether it is working, measured against consultative selling methodology
- Make a decision about pipeline management without waiting for a specialist
- Put difficult conversations on a footing they can defend to a reviewer
- Explain needs analysis to someone who does not do the work
What the course covers
- Complaint handling
- Objection handling
- Negotiation in sales
- Pipeline management
- Difficult conversations
- Needs analysis
- Customer retention
Who should attend
- sales managers
- sales representatives
- service desk staff
- client relationship managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 23 to 25 Nov 2026 | Cape Town | R13 000 |
| 4 to 6 Jan 2027 | Kigali | USD 1 500 |
| 8 to 10 Feb 2027 | Johannesburg | R13 000 |
| 22 to 24 Mar 2027 | Accra | USD 1 500 |
| 3 to 5 May 2027 | Online | USD 900 |
| 7 to 9 Jun 2027 | Online | USD 900 |
| 12 to 14 Jul 2027 | Pretoria | R13 000 |
| 16 to 18 Aug 2027 | Lagos | USD 1 500 |
| 13 to 15 Sep 2027 | Durban | R13 000 |
| 18 to 20 Oct 2027 | Cape Town | R13 000 |
| 29 Nov to 1 Dec 2027 | Dubai | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)