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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Business Development: Tools and Techniques
Customer Experience and Sales|3 days|Classroom or live online
This is a hands-on programme. Delegates spend most of the time working through customer journey mapping and consultative selling on live scenarios rather than listening to theory about them. The practical emphasis is deliberate: customer complaints are logged far more often than they are analysed, and reading about the method has repeatedly proved insufficient. Delegates leave able to work confidently with sales forecasting, difficult conversations and customer retention in their own organisation.
What delegates leave able to do
- Explain sales forecasting to someone who does not do the work, measured against consultative selling methodology
- Take ownership of difficult conversations rather than escalating it
- Make a decision about customer retention without waiting for a specialist
- Bring voice of the customer programmes into line with current good practice
What the course covers
- Customer journey mapping
- Consultative selling
- Sales forecasting
- Difficult conversations
- Customer retention
- Voice of the customer programmes
- Needs analysis
Who should attend
- key account managers
- branch managers
- sales managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 23 to 25 Nov 2026 | Durban | R13 000 |
| 1 to 3 Feb 2027 | Durban | R13 000 |
| 15 to 17 Mar 2027 | Gaborone | USD 1 500 |
| 26 to 28 Apr 2027 | Nairobi | USD 1 500 |
| 7 to 9 Jun 2027 | Johannesburg | R13 000 |
| 19 to 21 Jul 2027 | Online | USD 900 |
| 6 to 8 Sep 2027 | Johannesburg | R13 000 |
| 4 to 6 Oct 2027 | Dubai | USD 1 500 |
| 15 to 17 Nov 2027 | Online | USD 900 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)