Channel and Distributor Management
3 days|Delivered on request
This Channel and Distributor Management programme gives delegates a working command of objection handling and key account management, grounded in recognised service design practice. Organisations invest here because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with service standards, consultative selling and customer retention in their own organisation.
What delegates leave able to do
- Make a decision about service standards without waiting for a specialist, measured against recognised service design practice
- Improve consultative selling within their own organisation
- Spot where customer retention is failing before it becomes a finding
- Explain upselling and cross selling to someone who does not do the work
What the course covers
- Objection handling
- Key account management
- Service standards
- Consultative selling
- Customer retention
- Upselling and cross selling
- Voice of the customer programmes
Who should attend
- sales representatives
- contact centre team leaders
- customer service managers
