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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Channel and Distributor Management Reporting and Analytics
Customer Experience and Sales|3 days|Classroom or live online
Channel and Distributor Management Reporting and Analytics focuses on the measurement layer: what to count, what it means and how to present it. Delegates work through service recovery and customer journey mapping and the reporting built on top of them. The reporting layer matters because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with objection handling, negotiation in sales and consultative selling in their own organisation.
What delegates leave able to do
- Bring objection handling into line with current good practice, measured against consultative selling methodology
- Make a decision about negotiation in sales without waiting for a specialist
- Spot where consultative selling is failing before it becomes a finding
- Take ownership of customer retention rather than escalating it
What the course covers
- Service recovery
- Customer journey mapping
- Objection handling
- Negotiation in sales
- Consultative selling
- Customer retention
- Telephone and contact centre skills
Who should attend
- sales managers
- branch managers
- service desk staff
- customer service managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 19 to 21 Oct 2026 | Kigali | USD 1 500 |
| 23 to 25 Nov 2026 | Dar es Salaam | USD 1 500 |
| 4 to 6 Jan 2027 | Durban | R13 000 |
| 22 to 24 Feb 2027 | Harare | USD 1 500 |
| 22 to 24 Mar 2027 | Dubai | USD 1 500 |
| 3 to 5 May 2027 | Pretoria | R13 000 |
| 7 to 9 Jun 2027 | Johannesburg | R13 000 |
| 26 to 28 Jul 2027 | Online | USD 900 |
| 6 to 8 Sep 2027 | Johannesburg | R13 000 |
| 11 to 13 Oct 2027 | Johannesburg | R13 000 |
| 8 to 10 Nov 2027 | Cape Town | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)