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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Client Relationship Management for Small and Medium Enterprises
Customer Experience and Sales|3 days|Classroom or live online
Client Relationship Management for Small and Medium Enterprises takes the discipline and works it through the constraints of this operating context, including negotiation in sales, difficult conversations and the compliance obligations that come with it. The sector framing is necessary because service recovery is usually the moment that decides whether a customer stays, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with sales forecasting, pipeline management and needs analysis in their own organisation.
What delegates leave able to do
- Review sales forecasting and say plainly whether it is working, measured against recognised service design practice
- Explain pipeline management to someone who does not do the work
- Spot where needs analysis is failing before it becomes a finding
- Take ownership of complaint handling rather than escalating it
What the course covers
- Negotiation in sales
- Difficult conversations
- Sales forecasting
- Pipeline management
- Needs analysis
- Complaint handling
- Customer retention
Who should attend
- customer service managers
- client relationship managers
- service desk staff
- branch managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 5 to 7 Oct 2026 | Gaborone | USD 1 500 |
| 2 to 4 Nov 2026 | Cape Town | R13 000 |
| 11 to 13 Jan 2027 | Gaborone | USD 1 500 |
| 1 to 3 Mar 2027 | Johannesburg | R13 000 |
| 12 to 14 Apr 2027 | Dubai | USD 1 500 |
| 31 May to 2 Jun 2027 | Johannesburg | R13 000 |
| 28 to 30 Jun 2027 | Harare | USD 1 500 |
| 9 to 11 Aug 2027 | Pretoria | R13 000 |
| 6 to 8 Sep 2027 | Johannesburg | R13 000 |
| 11 to 13 Oct 2027 | Kampala | USD 1 500 |
| 15 to 17 Nov 2027 | Pretoria | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)