Client Relationship Management in the Public Sector

Customer Experience and Sales|3 days|Classroom or live online

Client Relationship Management in the Public Sector takes the discipline and works it through the constraints of this operating context, including service recovery, negotiation in sales and the compliance obligations that come with it. The sector framing is necessary because customer complaints are logged far more often than they are analysed, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with consultative selling, customer retention and objection handling in their own organisation.

What delegates leave able to do

Make a decision about consultative selling without waiting for a specialist, measured against the Consumer Protection Act
Bring customer retention into line with current good practice
Review objection handling and say plainly whether it is working
Spot where customer journey mapping is failing before it becomes a finding

What the course covers

Service recovery
Negotiation in sales
Consultative selling
Customer retention
Objection handling
Customer journey mapping
Difficult conversations

Who should attend

client relationship managers
sales representatives
key account managers
contact centre team leaders

Fees

South Africa	R13 000
Elsewhere in Africa and the Gulf	USD 1 500
Live online	USD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

2 to 4 Nov 2026	Durban	R13 000
18 to 20 Jan 2027	Windhoek	USD 1 500
15 to 17 Feb 2027	Cape Town	R13 000
22 to 24 Mar 2027	Johannesburg	R13 000
19 to 21 Apr 2027	Dubai	USD 1 500
24 to 26 May 2027	Lusaka	USD 1 500
5 to 7 Jul 2027	Online	USD 900
2 to 4 Aug 2027	Durban	R13 000
30 Aug to 1 Sep 2027	Johannesburg	R13 000
4 to 6 Oct 2027	Online	USD 900
15 to 17 Nov 2027	Harare	USD 1 500

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)