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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Client Relationship Management Masterclass
Customer Experience and Sales|5 days|Classroom or live online
This advanced programme assumes delegates already work in the field. It goes past the basics into proposal writing, service standards and the judgement calls that sit outside consultative selling methodology. At this level the constraint is rarely knowledge. It is judgement under pressure, which matters because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with service level design, pipeline management and voice of the customer programmes in their own organisation.
What delegates leave able to do
- Take ownership of service level design rather than escalating it, measured against consultative selling methodology
- Bring pipeline management into line with current good practice
- Explain voice of the customer programmes to someone who does not do the work
- Improve upselling and cross selling within their own organisation
What the course covers
- Proposal writing
- Service standards
- Service level design
- Pipeline management
- Voice of the customer programmes
- Upselling and cross selling
- Customer journey mapping
Who should attend
- branch managers
- key account managers
- sales managers
- contact centre team leaders
- customer service managers
Fees
| South Africa | R18 000 |
| Elsewhere in Africa and the Gulf | USD 1 800 |
| Live online | USD 900 |
Per delegate, for the full 5 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 9 to 13 Nov 2026 | Harare | USD 1 800 |
| 8 to 12 Feb 2027 | Johannesburg | R18 000 |
| 22 to 26 Mar 2027 | Pretoria | R18 000 |
| 10 to 14 May 2027 | Online | USD 900 |
| 7 to 11 Jun 2027 | Kampala | USD 1 800 |
| 26 to 30 Jul 2027 | Johannesburg | R18 000 |
| 6 to 10 Sep 2027 | Kigali | USD 1 800 |
| 25 to 29 Oct 2027 | Kigali | USD 1 800 |
| 22 to 26 Nov 2027 | Lagos | USD 1 800 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)