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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Client Relationship Management Reporting and Analytics
Customer Experience and Sales|3 days|Classroom or live online
Client Relationship Management Reporting and Analytics focuses on the measurement layer: what to count, what it means and how to present it. Delegates work through proposal writing and negotiation in sales and the reporting built on top of them. The reporting layer matters because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with consultative selling, customer journey mapping and service level design in their own organisation.
What delegates leave able to do
- Spot where consultative selling is failing before it becomes a finding, measured against consultative selling methodology
- Put customer journey mapping on a footing they can defend to a reviewer
- Explain service level design to someone who does not do the work
- Bring needs analysis into line with current good practice
What the course covers
- Proposal writing
- Negotiation in sales
- Consultative selling
- Customer journey mapping
- Service level design
- Needs analysis
- Complaint handling
Who should attend
- sales managers
- customer service managers
- sales representatives
- service desk staff
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 23 to 25 Nov 2026 | Lusaka | USD 1 500 |
| 11 to 13 Jan 2027 | Johannesburg | R13 000 |
| 22 to 24 Feb 2027 | Pretoria | R13 000 |
| 12 to 14 Apr 2027 | Dubai | USD 1 500 |
| 24 to 26 May 2027 | Johannesburg | R13 000 |
| 21 to 23 Jun 2027 | Durban | R13 000 |
| 2 to 4 Aug 2027 | Online | USD 900 |
| 13 to 15 Sep 2027 | Johannesburg | R13 000 |
| 25 to 27 Oct 2027 | Pretoria | R13 000 |
| 22 to 24 Nov 2027 | Harare | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)