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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Client Relationship Management
Customer Experience and Sales|3 days|Classroom or live online
This Client Relationship Management programme gives delegates a working command of service recovery and consultative selling, grounded in recognised service design practice. Organisations invest here because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with needs analysis, customer retention and objection handling in their own organisation.
What delegates leave able to do
- Improve needs analysis within their own organisation, measured against recognised service design practice
- Put customer retention on a footing they can defend to a reviewer
- Review objection handling and say plainly whether it is working
- Spot where difficult conversations is failing before it becomes a finding
What the course covers
- Service recovery
- Consultative selling
- Needs analysis
- Customer retention
- Objection handling
- Difficult conversations
- Voice of the customer programmes
Who should attend
- key account managers
- sales managers
- service desk staff
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 5 to 7 Oct 2026 | Windhoek | USD 1 500 |
| 16 to 18 Nov 2026 | Kigali | USD 1 500 |
| 25 to 27 Jan 2027 | Lagos | USD 1 500 |
| 22 to 24 Feb 2027 | Cape Town | R13 000 |
| 29 to 31 Mar 2027 | Pretoria | R13 000 |
| 26 to 28 Apr 2027 | Dar es Salaam | USD 1 500 |
| 31 May to 2 Jun 2027 | Nairobi | USD 1 500 |
| 19 to 21 Jul 2027 | Cape Town | R13 000 |
| 30 Aug to 1 Sep 2027 | Pretoria | R13 000 |
| 4 to 6 Oct 2027 | Harare | USD 1 500 |
| 8 to 10 Nov 2027 | Cape Town | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)