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069 221 6943

ISP TrainingsInnovative Special Projects

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Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Complaint Handling Auditing and Assurance

Customer Experience and Sales|3 days|Classroom or live online

This programme is written from the assurance side. Delegates learn to test whether customer journey mapping and difficult conversations are working as claimed, and how to evidence the conclusion. Assurance work is under scrutiny because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with consultative selling, complaint handling and sales forecasting in their own organisation.

What delegates leave able to do

  • Explain consultative selling to someone who does not do the work, measured against the Consumer Protection Act
  • Review complaint handling and say plainly whether it is working
  • Put sales forecasting on a footing they can defend to a reviewer
  • Improve pipeline management within their own organisation

What the course covers

  • Customer journey mapping
  • Difficult conversations
  • Consultative selling
  • Complaint handling
  • Sales forecasting
  • Pipeline management
  • Service level design

Who should attend

  • service desk staff
  • key account managers
  • sales managers
  • client relationship managers
  • branch managers

Fees

South AfricaR13 000
Elsewhere in Africa and the GulfUSD 1 500
Live onlineUSD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

9 to 11 Nov 2026PretoriaR13 000
1 to 3 Feb 2027DurbanR13 000
1 to 3 Mar 2027Port LouisUSD 1 500
29 to 31 Mar 2027PretoriaR13 000
3 to 5 May 2027PretoriaR13 000
31 May to 2 Jun 2027Dar es SalaamUSD 1 500
28 to 30 Jun 2027OnlineUSD 900
16 to 18 Aug 2027Dar es SalaamUSD 1 500
20 to 22 Sep 2027LagosUSD 1 500
8 to 10 Nov 2027HarareUSD 1 500

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)