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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Complaint Handling
Customer Experience and Sales|3 days|Classroom or live online
This Complaint Handling programme gives delegates a working command of service level design and customer journey mapping, grounded in the Consumer Protection Act. Organisations invest here because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with consultative selling, voice of the customer programmes and proposal writing in their own organisation.
What delegates leave able to do
- Explain consultative selling to someone who does not do the work, measured against the Consumer Protection Act
- Bring voice of the customer programmes into line with current good practice
- Spot where proposal writing is failing before it becomes a finding
- Make a decision about sales forecasting without waiting for a specialist
What the course covers
- Service level design
- Customer journey mapping
- Consultative selling
- Voice of the customer programmes
- Proposal writing
- Sales forecasting
- Pipeline management
Who should attend
- sales representatives
- service desk staff
- customer service managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 26 to 28 Oct 2026 | Cairo | USD 1 500 |
| 23 to 25 Nov 2026 | Pretoria | R13 000 |
| 25 to 27 Jan 2027 | Dubai | USD 1 500 |
| 8 to 10 Mar 2027 | Kigali | USD 1 500 |
| 26 to 28 Apr 2027 | Online | USD 900 |
| 31 May to 2 Jun 2027 | Kigali | USD 1 500 |
| 12 to 14 Jul 2027 | Nairobi | USD 1 500 |
| 23 to 25 Aug 2027 | Pretoria | R13 000 |
| 20 to 22 Sep 2027 | Pretoria | R13 000 |
| 25 to 27 Oct 2027 | Kigali | USD 1 500 |
| 29 Nov to 1 Dec 2027 | Johannesburg | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)