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Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Consequence Management: Tools and Techniques

Public Sector and Municipal Management|3 days|Classroom or live online

This is a hands-on programme. Delegates spend most of the time working through intergovernmental relations and audit action planning on live scenarios rather than listening to theory about them. The practical emphasis is deliberate: service delivery failures usually trace back to planning rather than to budget, and reading about the method has repeatedly proved insufficient. Delegates leave able to work confidently with consequence management, service delivery planning and public participation in their own organisation.

What delegates leave able to do

  • Take ownership of consequence management rather than escalating it, measured against the Batho Pele principles
  • Bring service delivery planning into line with current good practice
  • Review public participation and say plainly whether it is working
  • Put annual reporting on a footing they can defend to a reviewer

What the course covers

  • Intergovernmental relations
  • Audit action planning
  • Consequence management
  • Service delivery planning
  • Public participation
  • Annual reporting
  • Municipal budgeting

Who should attend

  • public entity board members
  • departmental heads
  • councillors and committee members

Fees

South AfricaR13 000
Elsewhere in Africa and the GulfUSD 1 500
Live onlineUSD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

30 Nov to 2 Dec 2026Cape TownR13 000
11 to 13 Jan 2027LagosUSD 1 500
15 to 17 Feb 2027JohannesburgR13 000
15 to 17 Mar 2027KampalaUSD 1 500
19 to 21 Apr 2027DubaiUSD 1 500
31 May to 2 Jun 2027HarareUSD 1 500
19 to 21 Jul 2027NairobiUSD 1 500
23 to 25 Aug 2027PretoriaR13 000
27 to 29 Sep 2027WindhoekUSD 1 500
25 to 27 Oct 2027LusakaUSD 1 500

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)