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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Consultative Selling Auditing and Assurance
Customer Experience and Sales|3 days|Classroom or live online
This programme is written from the assurance side. Delegates learn to test whether pipeline management and customer journey mapping are working as claimed, and how to evidence the conclusion. Assurance work is under scrutiny because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with service recovery, consultative selling and customer retention in their own organisation.
What delegates leave able to do
- Put service recovery on a footing they can defend to a reviewer, measured against consultative selling methodology
- Explain consultative selling to someone who does not do the work
- Improve customer retention within their own organisation
- Bring key account management into line with current good practice
What the course covers
- Pipeline management
- Customer journey mapping
- Service recovery
- Consultative selling
- Customer retention
- Key account management
- Proposal writing
Who should attend
- contact centre team leaders
- service desk staff
- key account managers
- customer service managers
- branch managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 23 to 25 Nov 2026 | Dubai | USD 1 500 |
| 4 to 6 Jan 2027 | Cape Town | R13 000 |
| 22 to 24 Feb 2027 | Cape Town | R13 000 |
| 5 to 7 Apr 2027 | Pretoria | R13 000 |
| 3 to 5 May 2027 | Johannesburg | R13 000 |
| 7 to 9 Jun 2027 | Dar es Salaam | USD 1 500 |
| 5 to 7 Jul 2027 | Cape Town | R13 000 |
| 23 to 25 Aug 2027 | Cairo | USD 1 500 |
| 20 to 22 Sep 2027 | Cape Town | R13 000 |
| 1 to 3 Nov 2027 | Johannesburg | R13 000 |
| 29 Nov to 1 Dec 2027 | Dubai | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)