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069 221 6943

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Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Consultative Selling for Non-Specialists

Customer Experience and Sales|2 days|Classroom or live online

Consultative Selling for Non-Specialists is built for delegates who need to be useful in this area quickly. It starts at first principles and works through key account management and objection handling without assuming prior specialist training. The programme exists because customer complaints are logged far more often than they are analysed, and because capability in this area is usually built on the job with no structure behind it. Delegates leave able to work confidently with service standards, customer retention and complaint handling in their own organisation.

What delegates leave able to do

  • Review service standards and say plainly whether it is working, measured against consultative selling methodology
  • Improve customer retention within their own organisation
  • Make a decision about complaint handling without waiting for a specialist
  • Take ownership of proposal writing rather than escalating it

What the course covers

  • Key account management
  • Objection handling
  • Service standards
  • Customer retention
  • Complaint handling
  • Proposal writing
  • Needs analysis

Who should attend

  • sales managers
  • branch managers
  • client relationship managers
  • service desk staff

Fees

South AfricaR10 000
Elsewhere in Africa and the GulfUSD 1 100
Live onlineUSD 900

Per delegate, for the full 2 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

26 to 27 Oct 2026PretoriaR10 000
1 to 2 Feb 2027KampalaUSD 1 100
1 to 2 Mar 2027LusakaUSD 1 100
29 to 30 Mar 2027OnlineUSD 900
17 to 18 May 2027Cape TownR10 000
28 to 29 Jun 2027DubaiUSD 1 100
2 to 3 Aug 2027OnlineUSD 900
20 to 21 Sep 2027PretoriaR10 000
18 to 19 Oct 2027Cape TownR10 000
29 to 30 Nov 2027DubaiUSD 1 100

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)