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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Consultative Selling for Small and Medium Enterprises
Customer Experience and Sales|3 days|Classroom or live online
Consultative Selling for Small and Medium Enterprises takes the discipline and works it through the constraints of this operating context, including telephone and contact centre skills, consultative selling and the compliance obligations that come with it. The sector framing is necessary because customer complaints are logged far more often than they are analysed, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with proposal writing, service level design and key account management in their own organisation.
What delegates leave able to do
- Improve proposal writing within their own organisation, measured against consultative selling methodology
- Spot where service level design is failing before it becomes a finding
- Review key account management and say plainly whether it is working
- Put customer retention on a footing they can defend to a reviewer
What the course covers
- Telephone and contact centre skills
- Consultative selling
- Proposal writing
- Service level design
- Key account management
- Customer retention
- Service recovery
Who should attend
- sales representatives
- customer service managers
- contact centre team leaders
- sales managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 30 Nov to 2 Dec 2026 | Lagos | USD 1 500 |
| 4 to 6 Jan 2027 | Gaborone | USD 1 500 |
| 8 to 10 Feb 2027 | Pretoria | R13 000 |
| 8 to 10 Mar 2027 | Johannesburg | R13 000 |
| 12 to 14 Apr 2027 | Lagos | USD 1 500 |
| 31 May to 2 Jun 2027 | Accra | USD 1 500 |
| 5 to 7 Jul 2027 | Dubai | USD 1 500 |
| 16 to 18 Aug 2027 | Pretoria | R13 000 |
| 20 to 22 Sep 2027 | Dar es Salaam | USD 1 500 |
| 25 to 27 Oct 2027 | Dar es Salaam | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)