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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Consultative Selling in the Public Sector
Customer Experience and Sales|3 days|Classroom or live online
Consultative Selling in the Public Sector takes the discipline and works it through the constraints of this operating context, including service level design, objection handling and the compliance obligations that come with it. The sector framing is necessary because service recovery is usually the moment that decides whether a customer stays, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with voice of the customer programmes, service standards and needs analysis in their own organisation.
What delegates leave able to do
- Put voice of the customer programmes on a footing they can defend to a reviewer, measured against the Consumer Protection Act
- Spot where service standards is failing before it becomes a finding
- Review needs analysis and say plainly whether it is working
- Bring key account management into line with current good practice
What the course covers
- Service level design
- Objection handling
- Voice of the customer programmes
- Service standards
- Needs analysis
- Key account management
- Customer journey mapping
Who should attend
- service desk staff
- branch managers
- sales managers
- customer service managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 2 to 4 Nov 2026 | Harare | USD 1 500 |
| 25 to 27 Jan 2027 | Johannesburg | R13 000 |
| 15 to 17 Mar 2027 | Pretoria | R13 000 |
| 19 to 21 Apr 2027 | Online | USD 900 |
| 24 to 26 May 2027 | Pretoria | R13 000 |
| 5 to 7 Jul 2027 | Online | USD 900 |
| 2 to 4 Aug 2027 | Dar es Salaam | USD 1 500 |
| 30 Aug to 1 Sep 2027 | Johannesburg | R13 000 |
| 18 to 20 Oct 2027 | Pretoria | R13 000 |
| 15 to 17 Nov 2027 | Online | USD 900 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)