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069 221 6943

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Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Consultative Selling Masterclass

Customer Experience and Sales|5 days|Classroom or live online

This advanced programme assumes delegates already work in the field. It goes past the basics into key account management, needs analysis and the judgement calls that sit outside recognised service design practice. At this level the constraint is rarely knowledge. It is judgement under pressure, which matters because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with customer journey mapping, pipeline management and consultative selling in their own organisation.

What delegates leave able to do

  • Spot where customer journey mapping is failing before it becomes a finding, measured against recognised service design practice
  • Explain pipeline management to someone who does not do the work
  • Improve consultative selling within their own organisation
  • Make a decision about complaint handling without waiting for a specialist

What the course covers

  • Key account management
  • Needs analysis
  • Customer journey mapping
  • Pipeline management
  • Consultative selling
  • Complaint handling
  • Upselling and cross selling

Who should attend

  • service desk staff
  • sales managers
  • customer service managers
  • contact centre team leaders
  • sales representatives

Fees

South AfricaR18 000
Elsewhere in Africa and the GulfUSD 1 800
Live onlineUSD 900

Per delegate, for the full 5 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

12 to 16 Oct 2026LusakaUSD 1 800
23 to 27 Nov 2026PretoriaR18 000
11 to 15 Jan 2027DurbanR18 000
22 to 26 Feb 2027Port LouisUSD 1 800
22 to 26 Mar 2027PretoriaR18 000
3 to 7 May 2027Cape TownR18 000
7 to 11 Jun 2027OnlineUSD 900
12 to 16 Jul 2027LusakaUSD 1 800
23 to 27 Aug 2027PretoriaR18 000
20 to 24 Sep 2027Dar es SalaamUSD 1 800
1 to 5 Nov 2027GaboroneUSD 1 800

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)