Consultative Selling Reporting and Analytics
3 days|Delivered on request
Consultative Selling Reporting and Analytics focuses on the measurement layer: what to count, what it means and how to present it. Delegates work through consultative selling and difficult conversations and the reporting built on top of them. The reporting layer matters because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with proposal writing, customer journey mapping and service recovery in their own organisation.
What delegates leave able to do
- Improve proposal writing within their own organisation, measured against consultative selling methodology
- Explain customer journey mapping to someone who does not do the work
- Put service recovery on a footing they can defend to a reviewer
- Review sales forecasting and say plainly whether it is working
What the course covers
- Consultative selling
- Difficult conversations
- Proposal writing
- Customer journey mapping
- Service recovery
- Sales forecasting
- Pipeline management
Who should attend
- contact centre team leaders
- branch managers
- sales managers
- client relationship managers
