Crisis Communication for Managers

Communications and Public Relations|3 days|Classroom or live online

This programme is for the person accountable for the work rather than the person doing it. It covers issues management and reputation measurement from the position of someone who must review, approve and answer for the output. Managers carry this because internal communication failures surface later as engagement and retention problems, and the accountability does not delegate cleanly. Delegates leave able to work confidently with communication auditing, stakeholder mapping and social media strategy in their own organisation.

What delegates leave able to do

Make a decision about communication auditing without waiting for a specialist, measured against established corporate communication practice
Improve stakeholder mapping within their own organisation
Explain social media strategy to someone who does not do the work
Take ownership of speech writing rather than escalating it

What the course covers

Issues management
Reputation measurement
Communication auditing
Stakeholder mapping
Social media strategy
Speech writing
Internal communication

Who should attend

executives who face media
stakeholder relations officers
spokespeople and media contacts
communications managers
marketing managers

Fees

South Africa	R13 000
Elsewhere in Africa and the Gulf	USD 1 500
Live online	USD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

23 to 25 Nov 2026	Pretoria	R13 000
4 to 6 Jan 2027	Johannesburg	R13 000
15 to 17 Feb 2027	Kigali	USD 1 500
22 to 24 Mar 2027	Cape Town	R13 000
10 to 12 May 2027	Johannesburg	R13 000
14 to 16 Jun 2027	Lagos	USD 1 500
26 to 28 Jul 2027	Johannesburg	R13 000
6 to 8 Sep 2027	Windhoek	USD 1 500
18 to 20 Oct 2027	Online	USD 900
22 to 24 Nov 2027	Online	USD 900

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)