Crisis Communication Reporting and Analytics

Communications and Public Relations|3 days|Classroom or live online

Crisis Communication Reporting and Analytics focuses on the measurement layer: what to count, what it means and how to present it. Delegates work through internal communication and spokesperson training and the reporting built on top of them. The reporting layer matters because internal communication failures surface later as engagement and retention problems. Delegates leave able to work confidently with communication auditing, investor communication and reputation measurement in their own organisation.

What delegates leave able to do

Explain communication auditing to someone who does not do the work, measured against recognised crisis communication protocols
Spot where investor communication is failing before it becomes a finding
Take ownership of reputation measurement rather than escalating it
Make a decision about message development without waiting for a specialist

What the course covers

Internal communication
Spokesperson training
Communication auditing
Investor communication
Reputation measurement
Message development
Stakeholder mapping

Who should attend

communications managers
corporate affairs managers
executives who face media
spokespeople and media contacts

Fees

South Africa	R13 000
Elsewhere in Africa and the Gulf	USD 1 500
Live online	USD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

2 to 4 Nov 2026	Durban	R13 000
11 to 13 Jan 2027	Cape Town	R13 000
22 to 24 Feb 2027	Johannesburg	R13 000
22 to 24 Mar 2027	Online	USD 900
19 to 21 Apr 2027	Dubai	USD 1 500
7 to 9 Jun 2027	Online	USD 900
19 to 21 Jul 2027	Windhoek	USD 1 500
30 Aug to 1 Sep 2027	Johannesburg	R13 000
4 to 6 Oct 2027	Pretoria	R13 000
15 to 17 Nov 2027	Cape Town	R13 000

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)