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069 221 6943

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Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Customer Data and Segmentation Masterclass

Customer Experience and Sales|5 days|Classroom or live online

This advanced programme assumes delegates already work in the field. It goes past the basics into consultative selling, negotiation in sales and the judgement calls that sit outside recognised service design practice. At this level the constraint is rarely knowledge. It is judgement under pressure, which matters because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with pipeline management, proposal writing and sales forecasting in their own organisation.

What delegates leave able to do

  • Bring pipeline management into line with current good practice, measured against recognised service design practice
  • Make a decision about proposal writing without waiting for a specialist
  • Explain sales forecasting to someone who does not do the work
  • Put service level design on a footing they can defend to a reviewer

What the course covers

  • Consultative selling
  • Negotiation in sales
  • Pipeline management
  • Proposal writing
  • Sales forecasting
  • Service level design
  • Service recovery

Who should attend

  • customer service managers
  • service desk staff
  • client relationship managers
  • contact centre team leaders
  • sales managers

Fees

South AfricaR18 000
Elsewhere in Africa and the GulfUSD 1 800
Live onlineUSD 900

Per delegate, for the full 5 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

12 to 16 Oct 2026DubaiUSD 1 800
30 Nov to 4 Dec 2026DubaiUSD 1 800
1 to 5 Feb 2027HarareUSD 1 800
15 to 19 Mar 2027OnlineUSD 900
3 to 7 May 2027Cape TownR18 000
14 to 18 Jun 2027LagosUSD 1 800
12 to 16 Jul 2027CairoUSD 1 800
16 to 20 Aug 2027CairoUSD 1 800
13 to 17 Sep 2027DurbanR18 000
25 to 29 Oct 2027DubaiUSD 1 800

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)