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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Customer Data and Segmentation: Tools and Techniques
Customer Experience and Sales|3 days|Classroom or live online
This is a hands-on programme. Delegates spend most of the time working through difficult conversations and telephone and contact centre skills on live scenarios rather than listening to theory about them. The practical emphasis is deliberate: service recovery is usually the moment that decides whether a customer stays, and reading about the method has repeatedly proved insufficient. Delegates leave able to work confidently with sales forecasting, negotiation in sales and customer journey mapping in their own organisation.
What delegates leave able to do
- Improve sales forecasting within their own organisation, measured against consultative selling methodology
- Bring negotiation in sales into line with current good practice
- Explain customer journey mapping to someone who does not do the work
- Put pipeline management on a footing they can defend to a reviewer
What the course covers
- Difficult conversations
- Telephone and contact centre skills
- Sales forecasting
- Negotiation in sales
- Customer journey mapping
- Pipeline management
- Customer retention
Who should attend
- contact centre team leaders
- client relationship managers
- customer service managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 19 to 21 Oct 2026 | Nairobi | USD 1 500 |
| 30 Nov to 2 Dec 2026 | Nairobi | USD 1 500 |
| 18 to 20 Jan 2027 | Pretoria | R13 000 |
| 1 to 3 Mar 2027 | Cape Town | R13 000 |
| 5 to 7 Apr 2027 | Johannesburg | R13 000 |
| 10 to 12 May 2027 | Pretoria | R13 000 |
| 7 to 9 Jun 2027 | Cairo | USD 1 500 |
| 19 to 21 Jul 2027 | Pretoria | R13 000 |
| 30 Aug to 1 Sep 2027 | Lusaka | USD 1 500 |
| 11 to 13 Oct 2027 | Dubai | USD 1 500 |
| 29 Nov to 1 Dec 2027 | Johannesburg | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)