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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Customer Data and Segmentation
Customer Experience and Sales|3 days|Classroom or live online
This Customer Data and Segmentation programme gives delegates a working command of objection handling and negotiation in sales, grounded in the Consumer Protection Act. Organisations invest here because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with upselling and cross selling, customer journey mapping and service level design in their own organisation.
What delegates leave able to do
- Take ownership of upselling and cross selling rather than escalating it, measured against the Consumer Protection Act
- Put customer journey mapping on a footing they can defend to a reviewer
- Spot where service level design is failing before it becomes a finding
- Make a decision about difficult conversations without waiting for a specialist
What the course covers
- Objection handling
- Negotiation in sales
- Upselling and cross selling
- Customer journey mapping
- Service level design
- Difficult conversations
- Service standards
Who should attend
- service desk staff
- sales managers
- contact centre team leaders
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 23 to 25 Nov 2026 | Durban | R13 000 |
| 4 to 6 Jan 2027 | Pretoria | R13 000 |
| 8 to 10 Feb 2027 | Lagos | USD 1 500 |
| 15 to 17 Mar 2027 | Gaborone | USD 1 500 |
| 12 to 14 Apr 2027 | Cape Town | R13 000 |
| 31 May to 2 Jun 2027 | Cape Town | R13 000 |
| 28 to 30 Jun 2027 | Windhoek | USD 1 500 |
| 2 to 4 Aug 2027 | Cape Town | R13 000 |
| 13 to 15 Sep 2027 | Kigali | USD 1 500 |
| 18 to 20 Oct 2027 | Johannesburg | R13 000 |
| 29 Nov to 1 Dec 2027 | Windhoek | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)