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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Customer Retention Auditing and Assurance
Customer Experience and Sales|3 days|Classroom or live online
This programme is written from the assurance side. Delegates learn to test whether proposal writing and sales forecasting are working as claimed, and how to evidence the conclusion. Assurance work is under scrutiny because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with pipeline management, objection handling and customer retention in their own organisation.
What delegates leave able to do
- Review pipeline management and say plainly whether it is working, measured against the Consumer Protection Act
- Spot where objection handling is failing before it becomes a finding
- Improve customer retention within their own organisation
- Bring consultative selling into line with current good practice
What the course covers
- Proposal writing
- Sales forecasting
- Pipeline management
- Objection handling
- Customer retention
- Consultative selling
- Service standards
Who should attend
- sales representatives
- key account managers
- contact centre team leaders
- client relationship managers
- service desk staff
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 12 to 14 Oct 2026 | Gaborone | USD 1 500 |
| 23 to 25 Nov 2026 | Durban | R13 000 |
| 4 to 6 Jan 2027 | Pretoria | R13 000 |
| 22 to 24 Feb 2027 | Online | USD 900 |
| 5 to 7 Apr 2027 | Pretoria | R13 000 |
| 3 to 5 May 2027 | Johannesburg | R13 000 |
| 7 to 9 Jun 2027 | Johannesburg | R13 000 |
| 12 to 14 Jul 2027 | Durban | R13 000 |
| 16 to 18 Aug 2027 | Johannesburg | R13 000 |
| 27 to 29 Sep 2027 | Nairobi | USD 1 500 |
| 8 to 10 Nov 2027 | Gaborone | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)