Customer Service Excellence
3 days|Delivered on request
This Customer Service Excellence programme gives delegates a working command of consultative selling and customer journey mapping, grounded in consultative selling methodology. Organisations invest here because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with key account management, sales forecasting and negotiation in sales in their own organisation.
What delegates leave able to do
- Take ownership of key account management rather than escalating it, measured against consultative selling methodology
- Make a decision about sales forecasting without waiting for a specialist
- Explain negotiation in sales to someone who does not do the work
- Improve upselling and cross selling within their own organisation
What the course covers
- Consultative selling
- Customer journey mapping
- Key account management
- Sales forecasting
- Negotiation in sales
- Upselling and cross selling
- Customer retention
Who should attend
- key account managers
- sales representatives
- branch managers
