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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Customer Service Excellence in the Public Sector
Customer Experience and Sales|3 days|Classroom or live online
Customer Service Excellence in the Public Sector takes the discipline and works it through the constraints of this operating context, including customer retention, consultative selling and the compliance obligations that come with it. The sector framing is necessary because customer complaints are logged far more often than they are analysed, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with complaint handling, proposal writing and voice of the customer programmes in their own organisation.
What delegates leave able to do
- Put complaint handling on a footing they can defend to a reviewer, measured against recognised service design practice
- Make a decision about proposal writing without waiting for a specialist
- Take ownership of voice of the customer programmes rather than escalating it
- Bring difficult conversations into line with current good practice
What the course covers
- Customer retention
- Consultative selling
- Complaint handling
- Proposal writing
- Voice of the customer programmes
- Difficult conversations
- Service standards
Who should attend
- client relationship managers
- sales representatives
- branch managers
- service desk staff
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 23 to 25 Nov 2026 | Gaborone | USD 1 500 |
| 1 to 3 Feb 2027 | Lusaka | USD 1 500 |
| 15 to 17 Mar 2027 | Johannesburg | R13 000 |
| 26 to 28 Apr 2027 | Lagos | USD 1 500 |
| 7 to 9 Jun 2027 | Nairobi | USD 1 500 |
| 19 to 21 Jul 2027 | Accra | USD 1 500 |
| 23 to 25 Aug 2027 | Durban | R13 000 |
| 4 to 6 Oct 2027 | Dubai | USD 1 500 |
| 1 to 3 Nov 2027 | Kampala | USD 1 500 |
| 29 Nov to 1 Dec 2027 | Pretoria | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)