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069 221 6943

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Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Digital Transformation in Client Relationship Management

Customer Experience and Sales|3 days|Classroom or live online

This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through service standards and customer retention as they stand today and where they are heading. The shift is worth understanding because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with sales forecasting, key account management and service recovery in their own organisation.

What delegates leave able to do

  • Explain sales forecasting to someone who does not do the work, measured against the Consumer Protection Act
  • Make a decision about key account management without waiting for a specialist
  • Bring service recovery into line with current good practice
  • Take ownership of pipeline management rather than escalating it

What the course covers

  • Service standards
  • Customer retention
  • Sales forecasting
  • Key account management
  • Service recovery
  • Pipeline management
  • Difficult conversations

Who should attend

  • service desk staff
  • key account managers
  • sales representatives
  • sales managers

Fees

South AfricaR13 000
Elsewhere in Africa and the GulfUSD 1 500
Live onlineUSD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

16 to 18 Nov 2026KigaliUSD 1 500
4 to 6 Jan 2027CairoUSD 1 500
1 to 3 Feb 2027NairobiUSD 1 500
15 to 17 Mar 2027PretoriaR13 000
12 to 14 Apr 2027CairoUSD 1 500
31 May to 2 Jun 2027WindhoekUSD 1 500
12 to 14 Jul 2027KigaliUSD 1 500
9 to 11 Aug 2027Cape TownR13 000
20 to 22 Sep 2027WindhoekUSD 1 500
25 to 27 Oct 2027JohannesburgR13 000
22 to 24 Nov 2027CairoUSD 1 500

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)