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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Digital Transformation in Customer Data and Segmentation
Customer Experience and Sales|3 days|Classroom or live online
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through service level design and upselling and cross selling as they stand today and where they are heading. The shift is worth understanding because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with negotiation in sales, objection handling and proposal writing in their own organisation.
What delegates leave able to do
- Put negotiation in sales on a footing they can defend to a reviewer, measured against recognised service design practice
- Improve objection handling within their own organisation
- Take ownership of proposal writing rather than escalating it
- Make a decision about difficult conversations without waiting for a specialist
What the course covers
- Service level design
- Upselling and cross selling
- Negotiation in sales
- Objection handling
- Proposal writing
- Difficult conversations
- Pipeline management
Who should attend
- customer service managers
- branch managers
- contact centre team leaders
- sales managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 30 Nov to 2 Dec 2026 | Pretoria | R13 000 |
| 4 to 6 Jan 2027 | Johannesburg | R13 000 |
| 1 to 3 Feb 2027 | Windhoek | USD 1 500 |
| 1 to 3 Mar 2027 | Dubai | USD 1 500 |
| 29 to 31 Mar 2027 | Durban | R13 000 |
| 10 to 12 May 2027 | Pretoria | R13 000 |
| 7 to 9 Jun 2027 | Durban | R13 000 |
| 19 to 21 Jul 2027 | Cape Town | R13 000 |
| 23 to 25 Aug 2027 | Online | USD 900 |
| 27 to 29 Sep 2027 | Port Louis | USD 1 500 |
| 1 to 3 Nov 2027 | Lusaka | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)