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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Digital Transformation in Retail Management
Customer Experience and Sales|3 days|Classroom or live online
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through key account management and objection handling as they stand today and where they are heading. The shift is worth understanding because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with upselling and cross selling, service level design and consultative selling in their own organisation.
What delegates leave able to do
- Spot where upselling and cross selling is failing before it becomes a finding, measured against consultative selling methodology
- Improve service level design within their own organisation
- Take ownership of consultative selling rather than escalating it
- Review proposal writing and say plainly whether it is working
What the course covers
- Key account management
- Objection handling
- Upselling and cross selling
- Service level design
- Consultative selling
- Proposal writing
- Customer retention
Who should attend
- branch managers
- customer service managers
- contact centre team leaders
- sales representatives
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 30 Nov to 2 Dec 2026 | Pretoria | R13 000 |
| 11 to 13 Jan 2027 | Kigali | USD 1 500 |
| 15 to 17 Feb 2027 | Cape Town | R13 000 |
| 29 to 31 Mar 2027 | Pretoria | R13 000 |
| 26 to 28 Apr 2027 | Kigali | USD 1 500 |
| 31 May to 2 Jun 2027 | Online | USD 900 |
| 12 to 14 Jul 2027 | Johannesburg | R13 000 |
| 16 to 18 Aug 2027 | Cape Town | R13 000 |
| 20 to 22 Sep 2027 | Pretoria | R13 000 |
| 18 to 20 Oct 2027 | Harare | USD 1 500 |
| 29 Nov to 1 Dec 2027 | Cape Town | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)