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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Digital Transformation in Sales Forecasting
Customer Experience and Sales|3 days|Classroom or live online
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through customer journey mapping and upselling and cross selling as they stand today and where they are heading. The shift is worth understanding because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with key account management, objection handling and customer retention in their own organisation.
What delegates leave able to do
- Review key account management and say plainly whether it is working, measured against recognised service design practice
- Put objection handling on a footing they can defend to a reviewer
- Improve customer retention within their own organisation
- Explain consultative selling to someone who does not do the work
What the course covers
- Customer journey mapping
- Upselling and cross selling
- Key account management
- Objection handling
- Customer retention
- Consultative selling
- Negotiation in sales
Who should attend
- sales managers
- customer service managers
- contact centre team leaders
- key account managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 23 to 25 Nov 2026 | Online | USD 900 |
| 25 to 27 Jan 2027 | Johannesburg | R13 000 |
| 8 to 10 Mar 2027 | Dar es Salaam | USD 1 500 |
| 5 to 7 Apr 2027 | Cape Town | R13 000 |
| 17 to 19 May 2027 | Cape Town | R13 000 |
| 5 to 7 Jul 2027 | Pretoria | R13 000 |
| 23 to 25 Aug 2027 | Online | USD 900 |
| 27 to 29 Sep 2027 | Online | USD 900 |
| 1 to 3 Nov 2027 | Durban | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)