Skip to content

Training across Africa, the Middle East and live online

069 221 6943

ISP TrainingsInnovative Special Projects

Arrow keys to moveEnter to openEsc to close

Print this page or save it as a PDF to circulate internally.

Back to the course
Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Digital Transformation in Sales Management

Customer Experience and Sales|3 days|Classroom or live online

This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through needs analysis and consultative selling as they stand today and where they are heading. The shift is worth understanding because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with difficult conversations, pipeline management and key account management in their own organisation.

What delegates leave able to do

  • Improve difficult conversations within their own organisation, measured against consultative selling methodology
  • Spot where pipeline management is failing before it becomes a finding
  • Take ownership of key account management rather than escalating it
  • Make a decision about proposal writing without waiting for a specialist

What the course covers

  • Needs analysis
  • Consultative selling
  • Difficult conversations
  • Pipeline management
  • Key account management
  • Proposal writing
  • Service standards

Who should attend

  • key account managers
  • sales representatives
  • sales managers
  • client relationship managers

Fees

South AfricaR13 000
Elsewhere in Africa and the GulfUSD 1 500
Live onlineUSD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

5 to 7 Oct 2026NairobiUSD 1 500
2 to 4 Nov 2026GaboroneUSD 1 500
11 to 13 Jan 2027KigaliUSD 1 500
15 to 17 Feb 2027Dar es SalaamUSD 1 500
29 to 31 Mar 2027Dar es SalaamUSD 1 500
10 to 12 May 2027PretoriaR13 000
21 to 23 Jun 2027JohannesburgR13 000
26 to 28 Jul 2027DurbanR13 000
30 Aug to 1 Sep 2027NairobiUSD 1 500
4 to 6 Oct 2027OnlineUSD 900
8 to 10 Nov 2027OnlineUSD 900

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)