Print this page or save it as a PDF to circulate internally.
Back to the course
Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Fundamentals of Business Development
Customer Experience and Sales|2 days|Classroom or live online
Fundamentals of Business Development is built for delegates who need to be useful in this area quickly. It starts at first principles and works through key account management and service recovery without assuming prior specialist training. The programme exists because customer complaints are logged far more often than they are analysed, and because capability in this area is usually built on the job with no structure behind it. Delegates leave able to work confidently with difficult conversations, telephone and contact centre skills and objection handling in their own organisation.
What delegates leave able to do
- Review difficult conversations and say plainly whether it is working, measured against the Consumer Protection Act
- Spot where telephone and contact centre skills is failing before it becomes a finding
- Explain objection handling to someone who does not do the work
- Put consultative selling on a footing they can defend to a reviewer
What the course covers
- Key account management
- Service recovery
- Difficult conversations
- Telephone and contact centre skills
- Objection handling
- Consultative selling
- Complaint handling
Who should attend
- sales representatives
- sales managers
- branch managers
- service desk staff
Fees
| South Africa | R10 000 |
| Elsewhere in Africa and the Gulf | USD 1 100 |
| Live online | USD 900 |
Per delegate, for the full 2 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 23 to 24 Nov 2026 | Lusaka | USD 1 100 |
| 8 to 9 Feb 2027 | Durban | R10 000 |
| 22 to 23 Mar 2027 | Lagos | USD 1 100 |
| 19 to 20 Apr 2027 | Johannesburg | R10 000 |
| 31 May to 1 Jun 2027 | Johannesburg | R10 000 |
| 12 to 13 Jul 2027 | Gaborone | USD 1 100 |
| 16 to 17 Aug 2027 | Pretoria | R10 000 |
| 13 to 14 Sep 2027 | Dubai | USD 1 100 |
| 25 to 26 Oct 2027 | Johannesburg | R10 000 |
| 29 to 30 Nov 2027 | Cape Town | R10 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)