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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Fundamentals of Channel and Distributor Management
Customer Experience and Sales|2 days|Classroom or live online
Fundamentals of Channel and Distributor Management is built for delegates who need to be useful in this area quickly. It starts at first principles and works through consultative selling and difficult conversations without assuming prior specialist training. The programme exists because sales teams are frequently trained on the product and never on the conversation, and because capability in this area is usually built on the job with no structure behind it. Delegates leave able to work confidently with service level design, service standards and customer retention in their own organisation.
What delegates leave able to do
- Make a decision about service level design without waiting for a specialist, measured against recognised service design practice
- Put service standards on a footing they can defend to a reviewer
- Take ownership of customer retention rather than escalating it
- Explain sales forecasting to someone who does not do the work
What the course covers
- Consultative selling
- Difficult conversations
- Service level design
- Service standards
- Customer retention
- Sales forecasting
- Customer journey mapping
Who should attend
- branch managers
- sales representatives
- contact centre team leaders
- client relationship managers
Fees
| South Africa | R10 000 |
| Elsewhere in Africa and the Gulf | USD 1 100 |
| Live online | USD 900 |
Per delegate, for the full 2 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 9 to 10 Nov 2026 | Pretoria | R10 000 |
| 1 to 2 Feb 2027 | Cape Town | R10 000 |
| 15 to 16 Mar 2027 | Johannesburg | R10 000 |
| 3 to 4 May 2027 | Online | USD 900 |
| 7 to 8 Jun 2027 | Johannesburg | R10 000 |
| 19 to 20 Jul 2027 | Dubai | USD 1 100 |
| 30 to 31 Aug 2027 | Johannesburg | R10 000 |
| 4 to 5 Oct 2027 | Dubai | USD 1 100 |
| 1 to 2 Nov 2027 | Online | USD 900 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)