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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Fundamentals of Client Relationship Management
Customer Experience and Sales|2 days|Classroom or live online
Fundamentals of Client Relationship Management is built for delegates who need to be useful in this area quickly. It starts at first principles and works through customer retention and negotiation in sales without assuming prior specialist training. The programme exists because sales teams are frequently trained on the product and never on the conversation, and because capability in this area is usually built on the job with no structure behind it. Delegates leave able to work confidently with proposal writing, service recovery and key account management in their own organisation.
What delegates leave able to do
- Improve proposal writing within their own organisation, measured against the Consumer Protection Act
- Take ownership of service recovery rather than escalating it
- Bring key account management into line with current good practice
- Explain consultative selling to someone who does not do the work
What the course covers
- Customer retention
- Negotiation in sales
- Proposal writing
- Service recovery
- Key account management
- Consultative selling
- Service level design
Who should attend
- customer service managers
- sales managers
- contact centre team leaders
- service desk staff
Fees
| South Africa | R10 000 |
| Elsewhere in Africa and the Gulf | USD 1 100 |
| Live online | USD 900 |
Per delegate, for the full 2 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 18 to 19 Jan 2027 | Pretoria | R10 000 |
| 1 to 2 Mar 2027 | Dubai | USD 1 100 |
| 19 to 20 Apr 2027 | Johannesburg | R10 000 |
| 31 May to 1 Jun 2027 | Johannesburg | R10 000 |
| 12 to 13 Jul 2027 | Dubai | USD 1 100 |
| 9 to 10 Aug 2027 | Durban | R10 000 |
| 6 to 7 Sep 2027 | Lusaka | USD 1 100 |
| 18 to 19 Oct 2027 | Nairobi | USD 1 100 |
| 29 to 30 Nov 2027 | Johannesburg | R10 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)