Fundamentals of Proposal Writing

Customer Experience and Sales|2 days|Classroom or live online

Fundamentals of Proposal Writing is built for delegates who need to be useful in this area quickly. It starts at first principles and works through voice of the customer programmes and service standards without assuming prior specialist training. The programme exists because customer complaints are logged far more often than they are analysed, and because capability in this area is usually built on the job with no structure behind it. Delegates leave able to work confidently with telephone and contact centre skills, objection handling and customer journey mapping in their own organisation.

What delegates leave able to do

Explain telephone and contact centre skills to someone who does not do the work, measured against consultative selling methodology
Review objection handling and say plainly whether it is working
Spot where customer journey mapping is failing before it becomes a finding
Improve negotiation in sales within their own organisation

What the course covers

Voice of the customer programmes
Service standards
Telephone and contact centre skills
Objection handling
Customer journey mapping
Negotiation in sales
Difficult conversations

Who should attend

contact centre team leaders
customer service managers
client relationship managers
sales representatives

Fees

South Africa	R10 000
Elsewhere in Africa and the Gulf	USD 1 100
Live online	USD 900

Per delegate, for the full 2 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

12 to 13 Oct 2026	Cape Town	R10 000
23 to 24 Nov 2026	Johannesburg	R10 000
11 to 12 Jan 2027	Nairobi	USD 1 100
8 to 9 Feb 2027	Accra	USD 1 100
29 to 30 Mar 2027	Johannesburg	R10 000
10 to 11 May 2027	Windhoek	USD 1 100
21 to 22 Jun 2027	Lusaka	USD 1 100
2 to 3 Aug 2027	Windhoek	USD 1 100
30 to 31 Aug 2027	Nairobi	USD 1 100
18 to 19 Oct 2027	Johannesburg	R10 000
22 to 23 Nov 2027	Online	USD 900

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)