Fundamentals of Sales Forecasting

Customer Experience and Sales|2 days|Classroom or live online

Fundamentals of Sales Forecasting is built for delegates who need to be useful in this area quickly. It starts at first principles and works through sales forecasting and service recovery without assuming prior specialist training. The programme exists because customer complaints are logged far more often than they are analysed, and because capability in this area is usually built on the job with no structure behind it. Delegates leave able to work confidently with customer journey mapping, objection handling and voice of the customer programmes in their own organisation.

What delegates leave able to do

Explain customer journey mapping to someone who does not do the work, measured against recognised service design practice
Bring objection handling into line with current good practice
Take ownership of voice of the customer programmes rather than escalating it
Put consultative selling on a footing they can defend to a reviewer

What the course covers

Sales forecasting
Service recovery
Customer journey mapping
Objection handling
Voice of the customer programmes
Consultative selling
Negotiation in sales

Who should attend

sales managers
service desk staff
client relationship managers
branch managers

Fees

South Africa	R10 000
Elsewhere in Africa and the Gulf	USD 1 100
Live online	USD 900

Per delegate, for the full 2 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

12 to 13 Oct 2026	Nairobi	USD 1 100
23 to 24 Nov 2026	Accra	USD 1 100
4 to 5 Jan 2027	Online	USD 900
15 to 16 Feb 2027	Pretoria	R10 000
22 to 23 Mar 2027	Pretoria	R10 000
10 to 11 May 2027	Nairobi	USD 1 100
21 to 22 Jun 2027	Johannesburg	R10 000
9 to 10 Aug 2027	Cape Town	R10 000
6 to 7 Sep 2027	Lusaka	USD 1 100
11 to 12 Oct 2027	Online	USD 900
15 to 16 Nov 2027	Windhoek	USD 1 100

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)