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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Fundamentals of Sales Management
Customer Experience and Sales|2 days|Classroom or live online
Fundamentals of Sales Management is built for delegates who need to be useful in this area quickly. It starts at first principles and works through upselling and cross selling and service level design without assuming prior specialist training. The programme exists because customer complaints are logged far more often than they are analysed, and because capability in this area is usually built on the job with no structure behind it. Delegates leave able to work confidently with objection handling, service recovery and proposal writing in their own organisation.
What delegates leave able to do
- Improve objection handling within their own organisation, measured against consultative selling methodology
- Spot where service recovery is failing before it becomes a finding
- Bring proposal writing into line with current good practice
- Make a decision about telephone and contact centre skills without waiting for a specialist
What the course covers
- Upselling and cross selling
- Service level design
- Objection handling
- Service recovery
- Proposal writing
- Telephone and contact centre skills
- Voice of the customer programmes
Who should attend
- sales managers
- key account managers
- service desk staff
- branch managers
Fees
| South Africa | R10 000 |
| Elsewhere in Africa and the Gulf | USD 1 100 |
| Live online | USD 900 |
Per delegate, for the full 2 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 30 Nov to 1 Dec 2026 | Durban | R10 000 |
| 4 to 5 Jan 2027 | Dubai | USD 1 100 |
| 22 to 23 Feb 2027 | Cape Town | R10 000 |
| 5 to 6 Apr 2027 | Online | USD 900 |
| 17 to 18 May 2027 | Johannesburg | R10 000 |
| 21 to 22 Jun 2027 | Pretoria | R10 000 |
| 2 to 3 Aug 2027 | Cape Town | R10 000 |
| 6 to 7 Sep 2027 | Lagos | USD 1 100 |
| 4 to 5 Oct 2027 | Port Louis | USD 1 100 |
| 8 to 9 Nov 2027 | Online | USD 900 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)