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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Key Account Management Auditing and Assurance
Customer Experience and Sales|3 days|Classroom or live online
This programme is written from the assurance side. Delegates learn to test whether pipeline management and complaint handling are working as claimed, and how to evidence the conclusion. Assurance work is under scrutiny because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with voice of the customer programmes, consultative selling and needs analysis in their own organisation.
What delegates leave able to do
- Put voice of the customer programmes on a footing they can defend to a reviewer, measured against the Consumer Protection Act
- Improve consultative selling within their own organisation
- Explain needs analysis to someone who does not do the work
- Spot where upselling and cross selling is failing before it becomes a finding
What the course covers
- Pipeline management
- Complaint handling
- Voice of the customer programmes
- Consultative selling
- Needs analysis
- Upselling and cross selling
- Proposal writing
Who should attend
- key account managers
- client relationship managers
- contact centre team leaders
- sales managers
- branch managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 5 to 7 Oct 2026 | Lusaka | USD 1 500 |
| 9 to 11 Nov 2026 | Dubai | USD 1 500 |
| 25 to 27 Jan 2027 | Pretoria | R13 000 |
| 8 to 10 Mar 2027 | Pretoria | R13 000 |
| 5 to 7 Apr 2027 | Johannesburg | R13 000 |
| 24 to 26 May 2027 | Cairo | USD 1 500 |
| 5 to 7 Jul 2027 | Pretoria | R13 000 |
| 9 to 11 Aug 2027 | Johannesburg | R13 000 |
| 27 to 29 Sep 2027 | Johannesburg | R13 000 |
| 25 to 27 Oct 2027 | Pretoria | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)