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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Key Account Management in the Public Sector
Customer Experience and Sales|3 days|Classroom or live online
Key Account Management in the Public Sector takes the discipline and works it through the constraints of this operating context, including consultative selling, objection handling and the compliance obligations that come with it. The sector framing is necessary because service recovery is usually the moment that decides whether a customer stays, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with voice of the customer programmes, service recovery and proposal writing in their own organisation.
What delegates leave able to do
- Explain voice of the customer programmes to someone who does not do the work, measured against the Consumer Protection Act
- Spot where service recovery is failing before it becomes a finding
- Make a decision about proposal writing without waiting for a specialist
- Bring customer journey mapping into line with current good practice
What the course covers
- Consultative selling
- Objection handling
- Voice of the customer programmes
- Service recovery
- Proposal writing
- Customer journey mapping
- Sales forecasting
Who should attend
- customer service managers
- service desk staff
- key account managers
- sales managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 11 to 13 Jan 2027 | Johannesburg | R13 000 |
| 1 to 3 Mar 2027 | Harare | USD 1 500 |
| 29 to 31 Mar 2027 | Online | USD 900 |
| 26 to 28 Apr 2027 | Johannesburg | R13 000 |
| 14 to 16 Jun 2027 | Cape Town | R13 000 |
| 12 to 14 Jul 2027 | Johannesburg | R13 000 |
| 16 to 18 Aug 2027 | Durban | R13 000 |
| 27 to 29 Sep 2027 | Pretoria | R13 000 |
| 8 to 10 Nov 2027 | Cape Town | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)